I think it’s fair to say we all try to be good, honest people — am I right? You go about your everyday business in a courteous and respectful manner, and try to do right by those in your personal and professional life.
But when was the last time you revisited the Dale Carnegie Principles for enhancing relationships? We know they’re common sense, but they’re not always common practice, and if you’ve never taken the Dale Carnegie Course (or even if you have), it’s not always easy to remember the steps it takes.
Let’s recap the first five steps to becoming a friendlier person:
Don’t criticize, condemn or complain. Criticizing another person not only damages that person’s reputation, but puts a dent in our own.
Give honest, sincere appreciation. Appreciation builds our image faster than any other practice. After all, the success of every job demands cooperation and effort from others. People contribute to our success as much as we contribute to theirs. (This one can be the toughest to put into action, am I right? We sometimes get so caught up in our duties, that we forget to shine the spotlight on someone else who’s making our life a little bit easier with their efforts.)
Arouse in the other person an eager want. As business professionals, we are constantly selling our ideas. But people consent to help for their own reasons, not ours. If we make it clear how our ideas will benefit them, there is no limit to the cooperation we could receive.
Become genuinely interested in other people. Regardless of the physical or financial assets a company may have, it’s the people who make it successful. They are an organization’s key asset, and getting to know them should be as high a priority as learning the technical aspects of your job. The key is to be genuine. Don’t get a reputation for only being interested when you want something. Getting to know others should always be mutually beneficial.
Smile. Whether we’re pleasant to be around depends less on the situation than on our behavior. Rapport in business is fueled by seemingly minor considerations, such as a friendly, accessible demeanor and a welcoming smile. (This happens to be my favorite tip, as it is so easy to execute!)
This post is brought to you by the good folks at Dale Carnegie Training of Central Indiana, providers of professional development and management development courses and information in Indiana. We would love to connect with you on Facebook.