Three Questions Create Facilitation Success

January 25, 2012

Way back in the early 1980’s, an organizational phenomenon was taking place across a good part of America and much of Indiana. Much like the early 2010’s, the economic situation was very similar back then. Consumer confidence was down; unemployment was a problem, and the cost of food and fuel had risen. If that sounds familiar, you are right. 2012 in many ways is much like 1982.

Out of necessity and a little common sense, many companies created an initially part-time role for their employees. Simply called process facilitator, or process improvement facilitator, the key term was indeed aptly titled facilitator. This term did not even exist in organizations until the 80’s. In most bureaucracies, managers usually requested or ordered something done and the employee listened and did it.

With the creation of facilitation, especially in meetings, collaboration became the new buzzword of the decade. It fact, it is still a powerful term today. With some freedom, employees write, speak, and solve problems without the leaning of management. Discussions are a major component of process improvement and much can now be accomplished. It has changed the face of organizational bureaucracy.

Facilitators should always ask this:

  • What do we need to accomplish?
  • What activities and processes are necessary for success?
  • What will we learn and how will we be different?

The facilitator is a people tool. The role is one of improvement, planning, and cognitive process. With mission and effort, facilitation is the truest foundation for collaboration. The integration of experience and results, and the fact that there is now a horizontal exchange rather than a vertical exchange of information, is a powerful ingredient to organizational success.


  • Sets the meeting climate and creates the environment.
  • Clarifies purpose.
  • Organizes resources.
  • Creates participation.

Now facilitation is so common place that it exists almost automatically today in meetings across the board in Indiana and beyond. The encouragement of exchange continues to grow. Dale Carnegie was right all along. Facilitators have to sell their message to be successful. They need a Sales Advantage.

Click below and take the session Sales Advantage on Monday February 20 in Indianapolis!

This post is brought to you by the good folks at Dale Carnegie Training of Central Indiana, providers of professional development and management development courses and information in Indiana. We would love to connect with you on Facebook.

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