6 Great Ingredients to Customer Service

April 23, 2012

In every one of those cooking shows we watch the cooks, up against the clock, assemble a main dish from four ingredients; sometimes they do a good job and sometimes they do not.

It is that way in customer service across Indiana as well. We only have a set amount of time (with the customer) and we only have four ingredients: people, decision-making, problem solving and trust.  How we put them together and in what amounts, says volumes about the success of service and strategy.

Because customer service and the subsequent satisfaction it creates can give an organization profit and opportunity, it is essential it is managed properly. If managed incorrectly, it can dry up business and close the doors. There is a vast amount of competition here in Indianapolis and the need to be the best is still central to prosperity. Let’s examine some additional ingredients that promote success:

  • Attitude: Every day, every one of the organization’s employees must focus on the customer and the customer experience. Regardless of personal issues, every day is a good day for the client.
  • Helpfulness: When giving assistance, do it in the right way. There is no question that goes unanswered, and patience is essential.
  • Genuine interest: Yes, every customer quickly realizes when someone is faking interest. Everyone has a great story if you will take the time to listen to it.
  • Respect: Everyone is treated the same, like family.
  • Friendly: This attribute is simply contagious. Smiles are key to service.
  • Supportive and enthusiastic: Our peers will appreciate always appreciate a team-focused service professional. Things go smooth where there is positive support and camaraderie.

Maximizing each moment is essential to service excellence. Outstanding customer contact means loyalty, productivity, and growth for the business. Being an organizational ambassador is as simple as the ingredients involved. The best message a business has comes from you.


In association with this article on customer service, click below for classes and additional information.

This post is brought to you by the good folks at Dale Carnegie Training of Central Indiana, providers of professional development and management development courses and information in Indiana. We would love to connect with you on Facebook.

Photo Credit: grenvoice.com

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