We see this often across the stores, restaurants and malls here in Indiana. They are in front of us in line. They might be too close to the rear of our car in traffic. They often complain out loud if it is taking too long. They might even make a scene in customer service. It is the season of scrooge.
Thankfully, most everyone within our business networks are pretty good people. But tempers can indeed get aroused, especially during this stressful Holiday Season.
In How to Win Friends and Influence People, the Dale Carnegie all time business classic, Part Three is a very powerful series of lessons on how to get the people around us to not only enjoy our company but cooperate with us in virtually every situation.
Chapter 4, A Drop of Honey, involves a very important interpersonal principle: Begin in a Friendly Way.
It is usually true that when we disarm rather than alarm in a relationship, we often can get anything we want, from anyone we want, at any time we want.
It is so common sense that we often do not really think about this fact as we solve problems, make decisions, and work in teams. Mr. Carnegie sums it up nicely as the chapter ends, “The sun can make you take your coat off more quickly than the wind; and kindliness, the friendly approach, and appreciation can make people change their minds more readily than all the bluster and storming in the world.”
As we fast approach the end of the year, it is critical to enjoy the moment and work together. Approaching problems, both large and small, in a congenial way always makes the best sense. Leaders who begin with a friendly approach will always have the edge over those who create intensity and challenge for those around them.
Mr. Carnegie had it right and it is as true in 2012 as it was back in 1936. Positive attitude and tone always bring us together. The holidays are a great time to put this strategy into action! Put more “Ho Ho Ho” into your relationships. After all, it is the season to be jolly.
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