Dale Carnegie’s 12 Principles in Conflict and Resolution

May 31, 2013

Leaders here in Indiana are always involved in conflict and challenge. After all, people are human.Dale Carnegirjzcreationsz team Adjustments have to be made on a daily basis for the success of the organization or the company. Within every challenge, the leader and the employee must be aligned together regardless of the discussion and possible outcome.. Even in times of challenge, everything needs to be handled in the correct way. The message that every single manager and leader has to present to everyone on the team is that together everything is possible.

Winning people to a leader’s way of thinking is a critical ingredient in both decision making and problem solving. In the classic best seller, How to Win Friends and Influence People, Dale Carnegie himself put a plan in place that virtually ensures that leadership can get to agreement with anyone.

Here are his 12 key points that can change the climate and culture of your organization:

  • The only way to get the best of an argument is to avoid it in the first place.
  • Show an honest respect for everyone’s opinion. Never tell someone point blank, “You are wrong.”
  • If you are wrong on an issue, admit the mistake quickly and absolutely.
  • Always start a conversation in a friendly tone.
  • Start every meeting with a closed question where the answer is always yes.
  • Let the other person do a great deal of the talking.
  • If an idea is discussed, let the other person own the idea.
  • Always honestly see every issue from the other person’s point of view.   
  • Be sympathetic and supportive of other people’s ideas and desires.
  • Do business with positive and noble motives.
  • Express your ideas with energy and enthusiasm.
  • Always ask for justification of an issue and challenge for a clear explanation.

It is critical to get others to understand and to support the greater mission. If everyone does it with  Carnegie-like principles, it will always be for the good of all.


This post is brought to you by the good folks at Dale Carnegie Training of Central Indiana, providers of professional development and management development courses and information in Indiana. We would love to connect with you on Facebook.

Photo Credit: jzcreationsz, freedigitalphotos.net

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