We have all seen what attitude can do in a business and organizational environment. Entering a business where everyone walking in is greeted with a big smile just makes the difference in our own focus that day. And we all remember the last time we walked into a dreary and almost dire environment that...
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Every leader here in Indiana knows that it just never is easy. Although the economic climate is improving, the American public is still in in savings mode. How leaders move organizations based on economics and mood is critical as we continue to improve Indianapolis and the surrounding areas in Central Indiana. Every manager and...
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Margaret Thatcher passed away at age 87 just the other day. As British Prime Minister, she had her bouts with controversy; but she will be long remembered for her leadership and her commitment to change. Regardless of topic or situation, The Iron Lady believed in both purpose and servitude. Across Indiana and even on...
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Businesses here in Indianapolis and around Indiana must learn as a team and grow as an organization. In fact, learning is something all of us have in common. Our timelines for learning and change begin just minutes after birth. Babies soon realize that simple activities like crying will often draw attention long before we...
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All of a sudden it is almost spring across Indiana and the Easter Season is fast approaching. You turn the television on and you see all the commercials. Although the Easter tunes on our favorite station are few and far between, they do exist. Organizations sometimes do not place this holiday on the same...
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In sales teams across Indianapolis and around Hoosier State, you can count on a percentage of sales professionals doing their jobs well and percentage of them doing poorly. It is the middle group that sees both excellence and futility and learns from the challenges. In the efforts to keep success in the sales organization,...
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There is an old saying in sales that goes something like this: a good close is always an opening. It is an opening for new business, referrals, customer allegiance, and success. But not every salesperson is good at closing a sale. If you have followed the Carnegie principles you know that integrity is just...
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Here in and around Indianapolis, and across Indiana and the Midwest, leaders do a lot of this special activity all the time. They know it is critical and they know it is a growing skill. Without it they cannot lead and they indeed must take it very seriously. The skill is active listening. As...
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Paying positive attention to people and involving them in what we do are at the heart of Dale Carnegie Training. Our focus has always been on people, communication and relationship. How we work together with our graduates, our clients and our business partners helps to create a local economy where profitability and results go...
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We all know what a bad leader can do to an organization here in Indiana. We have all witnessed managers who have done the obvious; they never have read a Dale Carnegie classic or attended a leadership or sales’ class. And it shows. We can quickly list all of their undesirable traits. These individuals...
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