If your customer service team is stretched to its limits and struggling to keep up with customer demands, perhaps moving some of your customer service activities over to social media may be a good option? Social media is growing as a platform for dealing with customer service issues from consumer product complaints to technical...
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Have you ever experienced a conflict with a colleague at work? It can happen to anyone. The day starts out seemingly uneventful, until the morning staff meeting to go over an important project. Then, within a few minutes of conversation, someone contradicts you in a statement in an unprofessional way. This puts you into...
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In this modern age, many businesses are choosing to present information in a virtual format via online webinars. This type of medium is ideal for many different types of presentations from general informational to sales promotions. Yet, just as other kinds of sales presentations, a webinar poses special challenges. If you are planning on...
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For the last 20 years, the Indianapolis Business Journal has picked a handful of entrepreneurs who all share the same characteristics – successful before the age of 40 and making a name for their companies through the spirit of entrepreneurialism. This popular publication cites the qualifications for making the class include “ the level...
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You may have heard the expression “Your reputation precedes you”, which is a nice way for others to say they know something about you in advance. This can be a good or bad thing, depending on what your reputation happens to be. As a leader, you always hope that this reputation says positive things...
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Ever had one of those moments as a leader when you suddenly lost all focus due to some distraction in the room? It can happen to anyone in the middle of a meeting with shareholders, a speech in front of an audience of employees, or even while sitting in front of a computer trying...
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If you are searching for ways to become a more effective public speaker, then learning how to “wow” your audience can be the single-most critical factor in your success. This takes a long-term commitment, which can include public speaking training, and experience over time. However, there are some things you can do to start...
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The most successful organizations plan in advance for growth through succession planning. Succession planning is a process that involves identifying employees who demonstrate core strengths and developing employee skills to fill future key roles. In this way, an organization builds a stronger foundation from within that enables it to grow and adapt over time....
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Being a leader today does not necessarily mean you have to be instilled with this talent from day one. Instead, it means being able to learn how to use the secrets of other leaders to transform yourself into a leader. As an entrepreneur or business innovator, it’s critical to develop these secrets into workable...
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It is becoming increasingly important for businesses to differentiate themselves from others in this highly competitive market. Small business owners must work hard to rise above their peers by offering more than just unique products and services. Instead of spending major bucks on marketing materials and sending staff members to industry trade shows, why...
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