Customer Service

Five Ways to Show Your Customers Some Love

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February 10, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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5 Steps to Simplify the Solution and Seal the Deal

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November 27, 2015
5 Steps to Simplify the Solution and Seal the Deal

Tweet Here are five steps to make it easy for prospects to buy your product or service. Know thy customer.  Instead of rattling off all of your product’s or services’ bells and whistles, pare down the perks that pertain to the prospect’s situation.  Dale Carnegie’s 8th Human Relations principle is to, ‘Talk in terms...
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Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

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November 13, 2015

Tweet ‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips...
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Under-Promise, Over-Deliver

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December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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10 Ingredients Needed for Customer Service Excellence

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August 8, 2014
10 Ingredients Needed for Customer Service Excellence

Tweet What sets any business here in Central Indiana apart from its competition is the strength of its customer service. From the local cable company to the neighborhood pizzeria, service matters. It is the one aspect of our buying experiences that we remember the most. It is also the one we love to share...
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9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

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July 11, 2014
9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

Tweet The Dale Carnegie human relations principles are more relevant today than ever before. In a digitally connected world, effective communication skills are literally the difference between success and failure with social media. I run a digital marketing agency, and the nine principles below are at the core of everything we do. The principles...
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The Secret to Good Customer Service

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May 17, 2014
The Secret to Good Customer Service

Tweet Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive...
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What are Your Customers Saying About You?

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January 20, 2014
What are Your Customers Saying About You?

Tweet One of the most powerful determinants of the future success of your business is the little understood phenomenon of word-of-mouth communication. Fully 90 percent of dissatisfied customers will not do business again with the company that fails to meet their expectations. Plus, on average, each dissatisfied customer would share his or her dissatisfaction...
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Rating Your Company’s Customer Service Attitude

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December 2, 2013
Rating Your Company’s Customer Service Attitude

Tweet In today’s internet-based world, it’s important for your organization to continuously provide great customer service and make a great first impression. And although this sounds obvious, many leaders choose not to listen to their interaction with customers—which is a grave mistake. Many only look at how many calls per hour they received and...
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Tips for Effectively Dealing with Customer Complaints

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March 30, 2013
Tips for Effectively Dealing with Customer Complaints

Tweet The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide...
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