The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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It should happen all year long here across Central Indiana, but it is Cyber Monday and the foundation of every gift ordered today is customer service. People will flock to the main buying sites and click for presents that will end up under the tree. The truth is that when it is simple to...
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For months and months, it has been very tough to focus away from the news and the upcoming elections. But it is indeed Election Day in our country. It has arrived. Across Indianapolis, throughout Indiana, and across the USA, this is a day when we will indeed be checking the news and the state...
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Dealing directly with customers can be a difficult job because it’s not always easy to get to the root of a client’s issues. You must listen and understand the client before tackling the issue. However, once you have identified the issue, there are a few steps that you can take to ensure the process...
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If your customer service team is stretched to its limits and struggling to keep up with customer demands, perhaps moving some of your customer service activities over to social media may be a good option? Social media is growing as a platform for dealing with customer service issues from consumer product complaints to technical...
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A recent Harvard Business Review Blog post entitled, The Most Important Predictor of Sales Success, by Philip Delves Broughton, highlights common characteristics successful sales professionals across the world share. Broughton conducted the global research for his book, The Art of the Sale: Learning from the Masters About the Business of Life. Here are a...
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Customer service at times is more than a definable, trend-able, and measurable process that is an addendum of many overall sales training practices; here in Indiana, it can often be a fine art. And not just here in the Indianapolis market, but virtually everywhere. Across the country, there are a multitude of issues that...
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In every one of those cooking shows we watch the cooks, up against the clock, assemble a main dish from four ingredients; sometimes they do a good job and sometimes they do not. It is that way in customer service across Indiana as well. We only have a set amount of time (with the...
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Competition and choices are really the theme for the 2012 businesses who deliver degrees of customer service to their clients and customers. In Indianapolis and around Indiana, the challenges are glaringly obvious. Not only are you competing with like businesses for continued stability and growth, there is now the growing concern with discretionary income...
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