We have all seen what attitude can do in a business and organizational environment. Entering a business where everyone walking in is greeted with a big smile just makes the difference in our own focus that day. And we all remember the last time we walked into a dreary and almost dire environment that...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Margaret Thatcher passed away at age 87 just the other day. As British Prime Minister, she had her bouts with controversy; but she will be long remembered for her leadership and her commitment to change. Regardless of topic or situation, The Iron Lady believed in both purpose and servitude. Across Indiana and even on...
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All of a sudden it is almost spring across Indiana and the Easter Season is fast approaching. You turn the television on and you see all the commercials. Although the Easter tunes on our favorite station are few and far between, they do exist. Organizations sometimes do not place this holiday on the same...
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Paying positive attention to people and involving them in what we do are at the heart of Dale Carnegie Training. Our focus has always been on people, communication and relationship. How we work together with our graduates, our clients and our business partners helps to create a local economy where profitability and results go...
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We all know what a bad leader can do to an organization here in Indiana. We have all witnessed managers who have done the obvious; they never have read a Dale Carnegie classic or attended a leadership or sales’ class. And it shows. We can quickly list all of their undesirable traits. These individuals...
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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Every day we make mistakes. So much is going on at work and we have to react to a multitude of issues in our organizations across Central Indiana. And it is perfectly okay to make these mistakes. Leaders grow in discipline and focus with each mistake made. There are however, leaders who make mistakes...
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It does not matter what part of the country you might work in. It could very well be right here in Indianapolis or somewhere in central Indiana. You report to work one morning and you find out that you have a new boss. A general manager, newly hired from the outside, who is allegedly...
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Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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