The following article by Diana Penner appeared in today’s issue of IndyStar.com. It offers a compelling look at the challenges faced by women—and in particular African American women—in our country’s economic recovery: Officially, the United States is slowly emerging from a recession, but for African-Americans — especially women — current conditions add up to another…
Category: Local News
7 Success Lessons From Dale Carnegie
Although born in poverty on a farm in Missouri, Dale Carnegie managed to become quite successful and author several books, including “How to Stop Worrying and Start Living,” “Lincoln the Unknown,” and, of course, his milestone work, “How to Win Friends and Influence People.” One of Carnegie’s favorite principles that he taught—and one that is…
The Importance of Effective Customer Communication
The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point for…
3 Tips for Handling Interpersonal Conflicts at the Workplace
Interpersonal conflicts amongst coworkers is inevitable in any workplace. Any time you bring together so many different personality types and people with all kinds of issues from the past, relationships at home, lifestyles at home and other issues – – there will be conflict. While conflict cannot be avoided at the workplace, there is certainly…