Most business owners try every trick and tactic to close new business. And while this is perfectly natural and normal, it can sometimes cause a business to overlook a huge asset to growing their business—existing customers. Your database of customers is an excellent way to increase your sales by cross-selling other products and services to them…
Category: Sales Skills
Tips for Effectively Dealing with Customer Complaints
The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value to…
5 Organizational Skills that Work
In sales teams across Indianapolis and around Hoosier State, you can count on a percentage of sales professionals doing their jobs well and percentage of them doing poorly. It is the middle group that sees both excellence and futility and learns from the challenges. In the efforts to keep success in the sales organization, Dale…
6 Common Sense Aspects to Sales Success
There is an old saying in sales that goes something like this: a good close is always an opening. It is an opening for new business, referrals, customer allegiance, and success. But not every salesperson is good at closing a sale. If you have followed the Carnegie principles you know that integrity is just as…