Every leader here in Indiana knows that it just never is easy. Although the economic climate is improving, the American public is still in in savings mode. How leaders move organizations based on economics and mood is critical as we continue to improve Indianapolis and the surrounding areas in Central Indiana. Every manager and...
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Jerry Hampton knows something about employee engagement. In fact, many would consider him an expert, as he has singlehandedly trained over 2000 men and women to sell -and excel- in the competitive industry of food service. As the Director of Training for SYSCO, a global leader in the selling, marketing, and distributing of food...
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Employee Engagement is a crucial part of any business, and it is a key factor in managing and retaining employees. This hot topic is discussed across most organizations, since it is so important to keep employees engaged, productive, and satisfied. Dale Carnegie Training works to discover why employees are engaged or disengaged and what...
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We knew something was different from the moment we walked through the door. Unlike other visits to this fast-food chain, this day’s visit was no lackluster transaction. The door had barely closed behind us when we heard a cheerful “Hi there! How are you folks doing today?” Startled, we looked up to find Tammy...
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Dale Carnegie once told the story of Pamela Dunham of New Fairfield, Connecticut, who had among her responsibilities on her job the supervision of a janitor who was doing a very poor job. The other employees would jeer at him and litter the hallways to show him what a bad job he was doing....
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Here in and around Indianapolis, and across Indiana and the Midwest, leaders do a lot of this special activity all the time. They know it is critical and they know it is a growing skill. Without it they cannot lead and they indeed must take it very seriously. The skill is active listening. As...
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We see this often across the stores, restaurants and malls here in Indiana. They are in front of us in line. They might be too close to the rear of our car in traffic. They often complain out loud if it is taking too long. They might even make a scene in customer service....
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Change can happen in a split second yet it can happen over months. One thing for sure in organizations across Central Indiana, it indeed does happen on a continuous basis. How companies handle change defines them in the categories of both growth and missed opportunity. As we head into 2013, change will be the...
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Strategic teams drive every organization here in Indiana and it is through the power of numbers that we all succeed. Truly no one person is an island and we need the support and help of others to achieve both goals and objectives. The assembly of quality talent in the workplace offers everyone the chance...
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Dale Carnegie knew that the only true way to bring somebody around to doing what you want is to arouse in the person an eager want. In his book How to Develop Self Confidence & Influence People by Public Speaking he demonstrates how Michael E. Whidden of Warwick, Rhode Island, used this principle while...
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