The Season to Be Jolly

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December 13, 2012
The Season to Be Jolly

Tweet We see this often across the stores, restaurants and malls here in Indiana. They are in front of us in line. They might be too close to the rear of our car in traffic. They often complain out loud if it is taking too long. They might even make a scene in customer...
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Building Respect Through Business Professionalism

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December 5, 2012
Building Respect Through Business Professionalism

Tweet Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess...
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7 Dimensions of Service this Cyber Monday

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November 27, 2012
7 Dimensions of Service this Cyber Monday

Tweet It should happen all year long here across Central Indiana, but it is Cyber Monday and the foundation of every gift ordered today is customer service. People will flock to the main buying sites and click for presents that will end up under the tree. The truth is that when it is simple...
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10 Practices of Poor Leadership

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November 22, 2012

Tweet Every day we make mistakes. So much is going on at work and we have to react to...
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6 Ingredients of Business C.H.A.N.G.E.

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November 15, 2012

Tweet Change can happen in a split second yet it can happen over months. One thing for sure in...
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Is Success that Simple?

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November 6, 2012

Tweet For months and months, it has been very tough to focus away from the news and the upcoming...
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The Dale Carnegie Leadership Focus

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November 1, 2012

Tweet It does not matter what part of the country you might work in. It could very well be...
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