The 2012 Service Model

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February 29, 2012
The 2012 Service Model

Tweet Competition and choices are really the theme for the 2012 businesses who deliver degrees of customer service to their clients and customers. In Indianapolis and around Indiana, the challenges are glaringly obvious. Not only are you competing with like businesses for continued stability and growth, there is now the growing concern with discretionary...
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Stopping Your Listener From Nodding Off

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February 27, 2012
Stopping Your Listener From Nodding Off

Tweet No matter how masterful a presenter you are, there will be times when you notice the energy in the room is fading. A number of factors can play into this, not the least of which is you! It’s not that you’re a bad presenter, but it may be that you’re speaking to a...
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Establish Good Customer Follow-Up Procedures

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February 24, 2012
Establish Good Customer Follow-Up Procedures

Tweet Recent economic conditions have led to a highly competitive sales environment where less perspective buyers exist. A great asset to your company would be for you to make a conscious effort to remain in contact with your customers. Systematically following through with your current and potential customers provides a great opportunity to shape...
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Attention Leaders – Dealing with Distractions

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February 23, 2012

Tweet Ever had one of those moments as a leader when you suddenly lost all focus due to some...
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Tips for Overcoming Speaking Jitters

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February 23, 2012

Tweet Public speaking is a huge fear for a lot of people. Fear of embarrassment. Fear of forgetting your...
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A ‘Pinteresting’ Take on Dale Carnegie’s Human Relations Principles

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February 16, 2012

Tweet If you haven’t yet heard of Pinterest, it won’t be long before someone sends you a link via...
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Four Ways to Stay in Touch

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February 15, 2012

Tweet Taking the time needed to stay in touch with customers and clients is easier said than done. But...
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