Sales Training: What To Do With Angry Customers

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February 13, 2012
Sales Training: What To Do With Angry Customers

Tweet Every business deals with angry, complaining customers at one point or another. You can treat them in one of two ways: they can be the problem, or they can be an opportunity to change a bad situation into a great situation. Of course it would be easier to pass it on to someone...
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Three Ways to Handle People Problems

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February 10, 2012
Three Ways to Handle People Problems

Tweet People management is never easy. In every organization across America, relationships and people go hand-in-hand. This is a fast paced business world environment. Included in this pace are variables like conflict, stress, problem- solving, and decision making. These variables can create frustration and miscommunication among groups and teams. As leaders and managers, we have to address...
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Proactive, Reactive Or a Little of Both?

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February 8, 2012
Proactive, Reactive Or a Little of Both?

Tweet In a recent meeting, one of the quieter members, after jotting down a couple of notes on a yellow pad, brought up a critical point. Are we proactive or reactive in assessing issues and finding solutions? That got the whole group thinking which was good; this room was filled with key leadership. Leadership...
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How Corporate Team Building Programs Increase Productivity

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February 6, 2012

Tweet Productivity is often defined as a measure of a quantity of output. In business terms, productivity is the...
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Setting SMART Goals

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February 4, 2012

Tweet Goals are everywhere, whether in the workplace or personal goals that you set for yourself.  But, so many...
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Getting to Great is Personal!

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January 30, 2012

Tweet What does it take to be great at what you do? Most people in Indiana and across the...
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Take Advantage of Big Game Networking Opportunities

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January 30, 2012

Tweet With the NFL championship game coming to Indianapolis this week, the city and surrounding towns will be packed...
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