We have all seen what attitude can do in a business and organizational environment. Entering a business where everyone walking in is greeted with a big smile just makes the difference in our own focus that day. And we all remember the last time we walked into a dreary and almost dire environment that...
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Every leader here in Indiana knows that it just never is easy. Although the economic climate is improving, the American public is still in in savings mode. How leaders move organizations based on economics and mood is critical as we continue to improve Indianapolis and the surrounding areas in Central Indiana. Every manager and...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Margaret Thatcher passed away at age 87 just the other day. As British Prime Minister, she had her bouts with controversy; but she will be long remembered for her leadership and her commitment to change. Regardless of topic or situation, The Iron Lady believed in both purpose and servitude. Across Indiana and even on...
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Businesses here in Indianapolis and around Indiana must learn as a team and grow as an organization. In fact, learning is something all of us have in common. Our timelines for learning and change begin just minutes after birth. Babies soon realize that simple activities like crying will often draw attention long before we...
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Fatigue accumulates with astonishing rapidity. The United States Army has discovered by repeated tests that even young men toughened by years of Army training can march better, and hold up longer, if they throw down their packs and rest ten minutes out of every hour. So the Army forces them to do just that....
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In all truthfulness, there are many effective ways to open a talk. But Dale Carnegie was especially fond of opening talks with a story. His reasoning was audiences like to hear a speaker relate narratives from his or her own experience. In his book How to Develop Self Confidence & Influence People by Public...
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Paying positive attention to people and involving them in what we do are at the heart of Dale Carnegie Training. Our focus has always been on people, communication and relationship. How we work together with our graduates, our clients and our business partners helps to create a local economy where profitability and results go...
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We all know what a bad leader can do to an organization here in Indiana. We have all witnessed managers who have done the obvious; they never have read a Dale Carnegie classic or attended a leadership or sales’ class. And it shows. We can quickly list all of their undesirable traits. These individuals...
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We see this often across the stores, restaurants and malls here in Indiana. They are in front of us in line. They might be too close to the rear of our car in traffic. They often complain out loud if it is taking too long. They might even make a scene in customer service....
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