Most business owners try every trick and tactic to close new business. And while this is perfectly natural and normal, it can sometimes cause a business to overlook a huge asset to growing their business—existing customers. Your database of customers is an excellent way to increase your sales by cross-selling other products and services to...
Read More »
We have all seen what attitude can do in a business and organizational environment. Entering a business where everyone walking in is greeted with a big smile just makes the difference in our own focus that day. And we all remember the last time we walked into a dreary and almost dire environment that...
Read More »
A burned out employee can lead to huge productively problems. Signs of burnout include anxiousness, noticeable tiredness, inability to focus and a short temper. Obviously, none of these are conducive to a positive, strong work environment. So, to help you avoid becoming burned out, here are six tips for employees and employers alike from your...
Read More »
Every leader here in Indiana knows that it just never is easy. Although the economic climate is improving, the American public is still in in savings mode. How leaders move organizations based on economics and mood is critical as we continue to improve Indianapolis and the surrounding areas in Central Indiana. Every manager and...
Read More »
We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
Read More »
Margaret Thatcher passed away at age 87 just the other day. As British Prime Minister, she had her bouts with controversy; but she will be long remembered for her leadership and her commitment to change. Regardless of topic or situation, The Iron Lady believed in both purpose and servitude. Across Indiana and even on...
Read More »
The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value...
Read More »
Businesses here in Indianapolis and around Indiana must learn as a team and grow as an organization. In fact, learning is something all of us have in common. Our timelines for learning and change begin just minutes after birth. Babies soon realize that simple activities like crying will often draw attention long before we...
Read More »
Fatigue accumulates with astonishing rapidity. The United States Army has discovered by repeated tests that even young men toughened by years of Army training can march better, and hold up longer, if they throw down their packs and rest ten minutes out of every hour. So the Army forces them to do just that....
Read More »
All of a sudden it is almost spring across Indiana and the Easter Season is fast approaching. You turn the television on and you see all the commercials. Although the Easter tunes on our favorite station are few and far between, they do exist. Organizations sometimes do not place this holiday on the same...
Read More »
