We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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Strategic teams drive every organization here in Indiana and it is through the power of numbers that we all succeed. Truly no one person is an island and we need the support and help of others to achieve both goals and objectives. The assembly of quality talent in the workplace offers everyone the chance...
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Across Indianapolis and throughout Indiana, there are unsuccessful salespeople. Sales, as we all know, are vital to the health of any product or service organization. Selecting people for a sales position and managing turnover are truly full-time jobs typically performed by human resources. Hiring a sales candidate does not necessarily mean success. Recruiting, on...
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Dale Carnegie discovered early on that although he couldn’t keep people from criticizing him unjustly, he could do something infinitely more important: He could determine whether he would let the unjust condemnation disturb him. Carnegie once asked Matthew C. Brush, president of the American International Corporation, if he was ever sensitive to criticism; and...
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We spend a good deal of our professional lives assessing how good leadership should be and what good leaders believe. Here in Indiana, we want to be successful for our employees and for the organizations we represent. But what about when there is poor leadership within a business? How about that one solo individual...
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There are five ironclad rules for selling anything, anywhere, at any time. This is assuming, of course, that you’re starting with a quality product that is priced competitively, and that you are promoting the product in the places where your prospects would likely look for it. But even with all that in place, any...
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Interviews are often hard to come by, so don’t spoil all your work to this point. The following points represent 10 of the biggest interview-killers interviewees often commit and how you can easily avoid each one of them: Neglecting to ask specific questions — Arrive with a list of several prepared questions about the...
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As a public lecturer, Dale Carnegie frequently spoke to a small audience scattered through a large hall in the afternoon, and to a large audience packed into the same hall at night. He found the responses he got from each group to be interesting: The evening audience laughed heartily at the same things that...
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