Are you a “micromanager?” And if so, is your reluctance to turn over responsibilities to your employees helping or hurting your business? Micromanaging is defined as a manager or owner’s insistence on having a say in an employee’s work at every level, and at every opportunity. And honestly, every manager does it to some...
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Many careers across Indiana are in transition. In fact, unlike the past, pensions and long term employment are getting rarer and rarer. In virtually every company and industry, there are change and turnover. When change does occur, it often involves a variety of key decisions. Should the change involve going to another position or...
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Successfully managing cultural diversity in the workplace is a challenge. The people you hire will always have diverse cultural backgrounds, and that culture is not just based on the color of their skin. They come from different countries, states, regions, and neighborhoods. They can tell you things about places you’ve probably never been, and...
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Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. Here are some...
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We have all seen what attitude can do in a business and organizational environment. Entering a business where everyone walking in is greeted with a big smile just makes the difference in our own focus that day. And we all remember the last time we walked into a dreary and almost dire environment that...
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A burned out employee can lead to huge productively problems. Signs of burnout include anxiousness, noticeable tiredness, inability to focus and a short temper. Obviously, none of these are conducive to a positive, strong work environment. So, to help you avoid becoming burned out, here are six tips for employees and employers alike from your...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Margaret Thatcher passed away at age 87 just the other day. As British Prime Minister, she had her bouts with controversy; but she will be long remembered for her leadership and her commitment to change. Regardless of topic or situation, The Iron Lady believed in both purpose and servitude. Across Indiana and even on...
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The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value...
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Businesses here in Indianapolis and around Indiana must learn as a team and grow as an organization. In fact, learning is something all of us have in common. Our timelines for learning and change begin just minutes after birth. Babies soon realize that simple activities like crying will often draw attention long before we...
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