Across Indianapolis, the commitment to improve business every day is a continuous one. How do we improve all aspects of the organization and how do we make sure it indeed happens? One great way is to focus on both strategy and training. Combining corporate strategy with organizational training gives everyone the chance to assess...
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Dealing directly with customers can be a difficult job because it’s not always easy to get to the root of a client’s issues. You must listen and understand the client before tackling the issue. However, once you have identified the issue, there are a few steps that you can take to ensure the process...
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Across Indianapolis and throughout Indiana, there are unsuccessful salespeople. Sales, as we all know, are vital to the health of any product or service organization. Selecting people for a sales position and managing turnover are truly full-time jobs typically performed by human resources. Hiring a sales candidate does not necessarily mean success. Recruiting, on...
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Here in Indianapolis, Indiana we are always selling. In sales, it is always 24-7-365. You wake up in the middle of the night doing deals in your head thinking of even better ways to take care of your customers and clients. To truly succeed in sales you must follow the mantra of Winning Friends...
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Dale Carnegie knew that the only true way to bring somebody around to doing what you want is to arouse in the person an eager want. In his book How to Develop Self Confidence & Influence People by Public Speaking he demonstrates how Michael E. Whidden of Warwick, Rhode Island, used this principle while...
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What you do in the first hour of your work day is the most crucial hour of the day. It is often times the hour that is going to set the tone for the rest of the day. It also can define your mood and the mood of others around you. How you spend...
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Dale Carnegie discovered early on that although he couldn’t keep people from criticizing him unjustly, he could do something infinitely more important: He could determine whether he would let the unjust condemnation disturb him. Carnegie once asked Matthew C. Brush, president of the American International Corporation, if he was ever sensitive to criticism; and...
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Dale Carnegie met Lucile when they were both studying short-story writing in the Columbia University School of Journalism. Lucile enjoyed a grand and full life. She had studied the organ at the University of Arizona, conducted a speech clinic in town, and taught a class in musical appreciation at the Desert Willow Ranch, where...
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Leaders across Indianapolis and throughout Indiana are always looking for new talent. In Major League Baseball, it takes less than a season of losing to trade off veterans for new and dynamic talent. In organizations, it often does not work exactly that way; but these businesses who are struggling on virtually any front will...
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(ARA) – It’s no secret small businesses are essential to the economy. The latest U.S. Census Bureau’s Survey of Business Owners reported women owned 7.8 million businesses and accounted for 28.7 percent of all businesses nationwide. These small business firms generated $1.2 trillion in receipts. Given the challenges facing small businesses overall in this...
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