Dale Carnegie once told the story of Pamela Dunham of New Fairfield, Connecticut, who had among her responsibilities on her job the supervision of a janitor who was doing a very poor job. The other employees would jeer at him and litter the hallways to show him what a bad job he was doing....
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Here in and around Indianapolis, and across Indiana and the Midwest, leaders do a lot of this special activity all the time. They know it is critical and they know it is a growing skill. Without it they cannot lead and they indeed must take it very seriously. The skill is active listening. As...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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Paying positive attention to people and involving them in what we do are at the heart of Dale Carnegie Training. Our focus has always been on people, communication and relationship. How we work together with our graduates, our clients and our business partners helps to create a local economy where profitability and results go...
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We all know what a bad leader can do to an organization here in Indiana. We have all witnessed managers who have done the obvious; they never have read a Dale Carnegie classic or attended a leadership or sales’ class. And it shows. We can quickly list all of their undesirable traits. These individuals...
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We see this often across the stores, restaurants and malls here in Indiana. They are in front of us in line. They might be too close to the rear of our car in traffic. They often complain out loud if it is taking too long. They might even make a scene in customer service....
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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Every day we make mistakes. So much is going on at work and we have to react to a multitude of issues in our organizations across Central Indiana. And it is perfectly okay to make these mistakes. Leaders grow in discipline and focus with each mistake made. There are however, leaders who make mistakes...
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For months and months, it has been very tough to focus away from the news and the upcoming elections. But it is indeed Election Day in our country. It has arrived. Across Indianapolis, throughout Indiana, and across the USA, this is a day when we will indeed be checking the news and the state...
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It does not matter what part of the country you might work in. It could very well be right here in Indianapolis or somewhere in central Indiana. You report to work one morning and you find out that you have a new boss. A general manager, newly hired from the outside, who is allegedly...
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