A burned out employee can lead to huge productively problems. Signs of burnout include anxiousness, noticeable tiredness, inability to focus and a short temper. Obviously, none of these are conducive to a positive, strong work environment. So, to help you avoid becoming burned out, here are six tips for employees and employers alike from your...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide value...
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Fatigue accumulates with astonishing rapidity. The United States Army has discovered by repeated tests that even young men toughened by years of Army training can march better, and hold up longer, if they throw down their packs and rest ten minutes out of every hour. So the Army forces them to do just that....
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About ninety percent of the things in our lives are right and about ten percent are wrong. If we want to be happy, all we have to do is to concentrate on the ninety percent that are right, and ignore the ten percent that are wrong. If we want to be worried and bitter...
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In all truthfulness, there are many effective ways to open a talk. But Dale Carnegie was especially fond of opening talks with a story. His reasoning was audiences like to hear a speaker relate narratives from his or her own experience. In his book How to Develop Self Confidence & Influence People by Public...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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Dealing directly with customers can be a difficult job because it’s not always easy to get to the root of a client’s issues. You must listen and understand the client before tackling the issue. However, once you have identified the issue, there are a few steps that you can take to ensure the process...
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