It does not matter what part of the country you might work in. It could very well be right here in Indianapolis or somewhere in central Indiana. You report to work one morning and you find out that you have a new boss. A general manager, newly hired from the outside, who is allegedly...
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Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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Strategic teams drive every organization here in Indiana and it is through the power of numbers that we all succeed. Truly no one person is an island and we need the support and help of others to achieve both goals and objectives. The assembly of quality talent in the workplace offers everyone the chance...
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Dealing directly with customers can be a difficult job because it’s not always easy to get to the root of a client’s issues. You must listen and understand the client before tackling the issue. However, once you have identified the issue, there are a few steps that you can take to ensure the process...
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Across Indianapolis and throughout Indiana, there are unsuccessful salespeople. Sales, as we all know, are vital to the health of any product or service organization. Selecting people for a sales position and managing turnover are truly full-time jobs typically performed by human resources. Hiring a sales candidate does not necessarily mean success. Recruiting, on...
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Dale Carnegie knew that the only true way to bring somebody around to doing what you want is to arouse in the person an eager want. In his book How to Develop Self Confidence & Influence People by Public Speaking he demonstrates how Michael E. Whidden of Warwick, Rhode Island, used this principle while...
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In sales, especially here and across Indiana, we are so focused on getting new clients that we often plan heading to the area strip malls, the dentist and doctor offices, and the local restaurants or businesses to cold call and leave a card behind with the person willing to take it. We know that...
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Dale Carnegie discovered early on that although he couldn’t keep people from criticizing him unjustly, he could do something infinitely more important: He could determine whether he would let the unjust condemnation disturb him. Carnegie once asked Matthew C. Brush, president of the American International Corporation, if he was ever sensitive to criticism; and...
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We spend a good deal of our professional lives assessing how good leadership should be and what good leaders believe. Here in Indiana, we want to be successful for our employees and for the organizations we represent. But what about when there is poor leadership within a business? How about that one solo individual...
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Dale Carnegie met Lucile when they were both studying short-story writing in the Columbia University School of Journalism. Lucile enjoyed a grand and full life. She had studied the organ at the University of Arizona, conducted a speech clinic in town, and taught a class in musical appreciation at the Desert Willow Ranch, where...
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