Most business owners try every trick and tactic to close new business. And while this is perfectly natural and normal, it can sometimes cause a business to overlook a huge asset to growing their business—existing customers. Your database of customers is an excellent way to increase your sales by cross-selling other products and services to...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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Fatigue accumulates with astonishing rapidity. The United States Army has discovered by repeated tests that even young men toughened by years of Army training can march better, and hold up longer, if they throw down their packs and rest ten minutes out of every hour. So the Army forces them to do just that....
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About ninety percent of the things in our lives are right and about ten percent are wrong. If we want to be happy, all we have to do is to concentrate on the ninety percent that are right, and ignore the ten percent that are wrong. If we want to be worried and bitter...
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In all truthfulness, there are many effective ways to open a talk. But Dale Carnegie was especially fond of opening talks with a story. His reasoning was audiences like to hear a speaker relate narratives from his or her own experience. In his book How to Develop Self Confidence & Influence People by Public...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess that...
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Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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Leads are the most important aspect of both business and sales. Across Indiana, there are groups galore that meet every day of the week in a variety of settings. But before you can get good quality leads that support your professional and business growth, you have to be visible and be relationship focused. Taking...
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Dale Carnegie knew that the only true way to bring somebody around to doing what you want is to arouse in the person an eager want. In his book How to Develop Self Confidence & Influence People by Public Speaking he demonstrates how Michael E. Whidden of Warwick, Rhode Island, used this principle while...
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