Dale Carnegie knew that the best way to correct someone’s mistake was to call attention to it indirectly, thereby getting the person to realize it for himself or herself. To illustrate the point, Carnegie told the story of when the eloquent Congregationalist clergyman and social reformer, Henry Ward Beecher died. The following Sunday, Lyman...
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As a public lecturer, Dale Carnegie frequently spoke to a small audience scattered through a large hall in the afternoon, and to a large audience packed into the same hall at night. He found the responses he got from each group to be interesting: The evening audience laughed heartily at the same things that...
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Before you ask your boss for a managerial level promotion, it’s a good idea to spend some time thinking about whether or not you are management material. The fact that you are an outstanding employee does not mean that you will like being a manager, or that you have the skills necessary to become...
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The number one key to sales success is learning to be a good listener. In fact, the ability to listen well is absolutely indispensable for success in all human relationships. The ability to be a good listener in a sales conversation is the foundation of the new model of selling. Good listening skills will...
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No matter how masterful a presenter you are, there will be times when you notice the energy in the room is fading. A number of factors can play into this, not the least of which is you! It’s not that you’re a bad presenter, but it may be that you’re speaking to a group...
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Benjamin Franklin, who was tactless in his youth, became so diplomatic and adroit at handling people that he was made American ambassador to France. The secret of his success? “I will speak ill of no man,” Franklin said, “…and speak all the good I know of everybody.” Dale Carnegie knew that any fool can...
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The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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“According to most studies, people’s number one fear is public speaking. Number two is death. Death is number two. Does that sound right? This means to the average person, if you go to a funeral, you’re better off in the casket than doing the eulogy.” – Jerry Seinfeld, Comedian Public speaking and giving presentations...
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Some people network only when seeking a job. For others, networking is a challenge because they either don’t understand it or see its value, or simply dislike the idea of greeting strangers and striking up a conversation. At Dale Carnegie Training we help “non-networkers” to realize that networking is a process that takes place...
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Whether you are persuading colleagues, selling a client, or energizing a team, the power of your presentation makes the difference between success and failure. These techniques are useful for managers, executives, sales people, and anyone who might meet members of the media. Anyone who is part of a workplace will find the opportunity to...
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