Most business owners try every trick and tactic to close new business. And while this is perfectly natural and normal, it can sometimes cause a business to overlook a huge asset to growing their business—existing customers. Your database of customers is an excellent way to increase your sales by cross-selling other products and services to...
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A burned out employee can lead to huge productively problems. Signs of burnout include anxiousness, noticeable tiredness, inability to focus and a short temper. Obviously, none of these are conducive to a positive, strong work environment. So, to help you avoid becoming burned out, here are six tips for employees and employers alike from your...
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Every leader here in Indiana knows that it just never is easy. Although the economic climate is improving, the American public is still in in savings mode. How leaders move organizations based on economics and mood is critical as we continue to improve Indianapolis and the surrounding areas in Central Indiana. Every manager and...
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We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the ability...
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All of a sudden it is almost spring across Indiana and the Easter Season is fast approaching. You turn the television on and you see all the commercials. Although the Easter tunes on our favorite station are few and far between, they do exist. Organizations sometimes do not place this holiday on the same...
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In sales teams across Indianapolis and around Hoosier State, you can count on a percentage of sales professionals doing their jobs well and percentage of them doing poorly. It is the middle group that sees both excellence and futility and learns from the challenges. In the efforts to keep success in the sales organization,...
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About ninety percent of the things in our lives are right and about ten percent are wrong. If we want to be happy, all we have to do is to concentrate on the ninety percent that are right, and ignore the ten percent that are wrong. If we want to be worried and bitter...
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Dale Carnegie once told the story of Pamela Dunham of New Fairfield, Connecticut, who had among her responsibilities on her job the supervision of a janitor who was doing a very poor job. The other employees would jeer at him and litter the hallways to show him what a bad job he was doing....
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Here in and around Indianapolis, and across Indiana and the Midwest, leaders do a lot of this special activity all the time. They know it is critical and they know it is a growing skill. Without it they cannot lead and they indeed must take it very seriously. The skill is active listening. As...
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Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not...
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