Before you sit down at the negotiating table, think about your interests and concerns and what’s really important to you. This is necessary so you can formulate a content goal, which should be specific, precise, and measurable. Think of it as the “what” that you wish to attain in the final agreement. For complex negotiations…
Category: Sales Skills
Sales Advantage Starts February 24th in Indianapolis
Sales is a truly dynamic process. Here in Indiana, salespeople impact the business and industry they represent in a number of critical ways. Most sales professionals try very hard to do a good job. Some individuals, who have followed the habits and examples of others, are more challenged because of poor planning or lack of…
What are Your Customers Saying About You?
One of the most powerful determinants of the future success of your business is the little understood phenomenon of word-of-mouth communication. Fully 90 percent of dissatisfied customers will not do business again with the company that fails to meet their expectations. Plus, on average, each dissatisfied customer would share his or her dissatisfaction with at…
Rating Your Company’s Customer Service Attitude
In today’s internet-based world, it’s important for your organization to continuously provide great customer service and make a great first impression. And although this sounds obvious, many leaders choose not to listen to their interaction with customers—which is a grave mistake. Many only look at how many calls per hour they received and how many…